Comprehensive Warranty Information
SkyPath Product Warranty Details
Explore our manufacturer-backed warranty policies, ensuring quality and peace of mind for all your car gadget purchases.
Warranty Overview
SkyPath is committed to delivering high-quality car gadgets and electronics, supported by a robust manufacturer-backed warranty. Our products undergo thorough inspections to ensure they meet our quality standards before shipping. Warranty terms vary by product category due to our diverse global supply partners, but rest assured, we stand firmly behind the quality of every item we sell.
Warranty Periods by Category
Our warranty periods are designed to provide assurance across various product categories. Electronics like Dash Cams and GPS Trackers come with a 12-month warranty. Power tools and battery devices, such as Jump Starters, also enjoy a 12-month warranty. Cleaning equipment is covered for 6 months, while accessories and non-electronic items have a 3-month warranty. Travel and comfort gear receive a 6-month warranty on mechanical and electrical components.
What the Warranty Covers
Our warranty covers manufacturing defects that affect normal product function, premature failure of components under regular use, and issues like faulty wiring or non-responsive electronics. It does not cover damage from misuse, unauthorized repairs, normal wear and tear, or consumable parts like batteries and filters.
DOA Protection
Dead on Arrival Policy
If your product arrives non-functional or with a manufacturing defect, report it within 7 days of delivery. Provide photo or video evidence to hello@skypathit.com. Eligible DOA items can be replaced or refunded without any return shipping costs. We aim to resolve these issues swiftly to ensure your satisfaction.
To initiate a warranty claim, email us with your order number, product details, and evidence of the issue. Our team will review your claim within 2-3 business days. Approved claims may result in a replacement, repair guidance, or a refund, depending on product availability. Please note, resolution and shipping of replacements may take 7-21 business days due to coordination with global suppliers.
Warranty Periods by Product Category
Electronics
Dash Cams – 12 months
GPS Trackers – 12 months
Bluetooth FM Transmitters – 12 months
Power Tools & Battery Devices
Jump Starters – 12 months
Tire Inflators – 12 months
Portable Air Pumps – 12 months
Cleaning Equipment
Foam Guns – 6 months
Car Vacuums – 6 months
Accessories & Non-Electronic Items
Seat Organizers – 3 months
Windshield Tools – 3 months
Blind Spot Mirrors – 3 months
Travel & Comfort Gear
What the Warranty Covers
Coverage Details
Our warranty ensures coverage for any manufacturing defects that impact the normal functionality of the product. This includes premature failures of electrical or mechanical components under regular use. Additionally, issues such as faulty wiring, battery defects, or non-responsive electronics are covered, ensuring your product performs as expected.
What the Warranty Does NOT Cover
Exclusions from Coverage
Our warranty does not cover damages resulting from misuse, accidents, or unauthorized repairs. Normal wear and tear, such as scratches or fading, are also excluded. Additionally, damage from improper installation or use outside the intended purpose, water or liquid damage not due to manufacturing defects, and consumable parts like batteries losing capacity over time are not covered. Products purchased from unauthorized resellers are also excluded from warranty coverage.
To ensure clarity, please note that any modifications or repairs not performed by authorized personnel will void the warranty. It is important to follow the product guidelines to maintain warranty validity. Our aim is to provide a fair and transparent warranty process, aligning with our commitment to quality and customer satisfaction.
For any questions or further clarification on what is covered or excluded, please contact our support team. We are here to assist you and ensure you have a seamless experience with our products.
How to Make a Warranty Claim
Step 1: Initial Contact
Email us at hello@skypathit.com with your order number, product details, and a description of the issue. Include photo or video evidence to support your claim.
Step 2: Claim Review
Our team will review your claim within 2-3 business days. We assess the evidence provided to determine eligibility for warranty coverage.
Step 3: Resolution
If approved, we will offer a free replacement, repair guidance, or a refund. The resolution process, including shipping, typically takes 7-21 business days.
Phone
Phone/WhatsApp: 01556407006
Address
Elephant Road, Near Bata Signal, Dhaka-1205, Bangladesh. Support Hours: Saturday–Thursday, 10 AM – 6 PM
